Terms and Conditions

Acceptance of Terms

By accessing, browsing, or using the Sprint Signs website, you agree to be bound by these Terms and Conditions, along with any policies, guidelines, or notices posted on this website. If you do not agree with these terms, please do not use this website.

Sprint Signs reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Continued use of this website following any changes constitutes acceptance of those changes.

Electronic Communications

By using our website or providing your email address, you consent to receive communications electronically, including order confirmations, proofs, invoices, status updates, and other notices related to your transactions with Sprint Signs.

Orders and Acceptance

All orders are subject to review and acceptance by Sprint Signs. Submission of an order does not guarantee acceptance. We reserve the right to refuse or cancel any order due to errors, inaccuracies, production limitations, or content that violates applicable laws or intellectual property rights.

Quoted prices are valid for thirty (30) days unless otherwise stated.

Customer-Supplied Artwork

Customers are responsible for ensuring that all submitted artwork, text, images, logos, and designs are accurate and free of errors. Sprint Signs is not responsible for spelling errors, design errors, low-resolution images, or formatting issues approved by the customer.

Customers warrant that they possess all necessary rights, licenses, and permissions for any content submitted for production.

Proof Approval

When proofs are provided, production will not begin until the customer approves the proof. Approval confirms that all content, dimensions, colors, and specifications are correct.

Sprint Signs is not responsible for errors that were present in an approved proof.

Color and Material Variations

Due to differences in monitors, printers, inks, substrates, and manufacturing processes, slight variations in color, size, finish, and placement may occur. Such variations are considered normal and do not constitute defects.

Production and Turnaround Times

Estimated production and delivery times are provided as a courtesy and are not guaranteed unless specifically agreed to in writing.

Sprint Signs is not liable for delays caused by:

• Shipping carriers
• Customer approval delays
• Equipment failures
• Material shortages
• Weather events
• Acts of God
• Government actions or other circumstances beyond our reasonable control

Payment Terms

Payment is due according to the terms specified on the invoice or order confirmation.

Orders may require full or partial payment before production begins.

Returned checks, chargebacks, or unpaid balances may result in collection activity, suspension of services, and additional fees as permitted by law.

Shipping

Unless otherwise specified, all shipments originate from Richmond, Virginia.

Sprint Signs will arrange shipping on behalf of the customer when requested. Ownership and risk of loss transfer to the customer upon delivery of the order to the shipping carrier.

Sprint Signs is not responsible for delays, loss, or damage occurring during transit. Claims for shipping damage should be made directly with the carrier whenever possible.

Returns and Claims

Because most products are custom-made, all sales are final.

Customers must inspect orders immediately upon receipt and report any defects, shortages, or production errors within five (5) business days of delivery.

If Sprint Signs determines that a product contains a manufacturing or production defect, we may, at our sole discretion:

• Reproduce the product;
• Repair the product; or
• Issue a partial or full credit.

Products damaged through misuse, improper installation, normal wear, or customer handling are not eligible for replacement or credit.

Cancellation Policy

Orders may be canceled prior to production. Once production has begun, cancellation fees may apply to cover labor, materials, design work, and administrative costs already incurred.

Completed or shipped orders are not eligible for cancellation or refund.

Sign Installation & Exterior Signage Policy

Site Access and Installation Conditions

The customer is responsible for providing safe and reasonable access to the installation location during normal business hours unless otherwise agreed in writing.

Sprint Signs reserves the right to postpone or reschedule installation if site conditions are unsafe, inaccessible, or unsuitable for installation. Additional charges may apply if installers are unable to complete work due to restricted access, unforeseen obstacles, customer delays, or site readiness issues.

Permits and Approvals

Unless specifically included in the written proposal, permits, engineering, landlord approvals, architectural review approvals, zoning approvals, and other governmental approvals are the responsibility of the customer. Delays resulting from missing approvals may affect project schedules and are not the responsibility of Sprint Signs.

When permit acquisition services are included in the project scope, Sprint Signs will make reasonable efforts to assist with the permit process but does not guarantee permit approval or approval timelines.

Permit fees, engineering fees, and third-party review costs are the responsibility of the customer unless otherwise stated in writing.

Utility Location Responsibility

For any installation involving drilling, excavation, digging, post installation, monument signs, or ground-mounted signage, the customer is responsible for identifying and disclosing the location of all underground utilities, irrigation systems, private electrical lines, communication lines, septic systems, and other concealed structures.

Sprint Signs may require utility marking before installation begins.

Sprint Signs shall not be liable for damage to underground utilities, irrigation systems, or concealed structures that were not properly identified or disclosed prior to installation.

Existing Sign Conditions

When replacing, repairing, refacing, or modifying an existing sign, Sprint Signs is not responsible for hidden defects, structural deficiencies, water intrusion, corrosion, electrical issues, code violations, or other pre-existing conditions that become visible during the course of work.

Any additional repairs required due to previously concealed conditions will be quoted separately and may result in additional charges.

Electrical Work

Unless specifically included in the written proposal, electrical connections, electrical service upgrades, disconnects, circuit installations, and electrical inspections are not included.

Any required electrical work must be performed by a licensed electrical contractor unless otherwise permitted by local regulations.

Sprint Signs is not responsible for deficiencies in existing electrical systems or circuits.

Installation Tolerances

Minor variations in placement, leveling, alignment, dimensions, colors, and material appearance are normal and may occur during manufacturing and installation.

Such variations do not constitute defects and are not grounds for rejection or replacement.

Customer-Supplied Structures and Surfaces

When installation is performed on customer-supplied walls, buildings, posts, panels, vehicles, windows, fences, or other structures, Sprint Signs assumes no responsibility for the condition, integrity, or suitability of those surfaces.

Sprint Signs shall not be liable for pre-existing damage, hidden defects, paint failure, wall deterioration, surface delamination, or structural weaknesses that may affect installation.

Weather Delays

Installation schedules are subject to weather conditions.

Sprint Signs reserves the right to postpone installations due to rain, snow, high winds, extreme temperatures, lightning, or other conditions that may affect worker safety, installation quality, or equipment operation.

Weather-related delays shall not constitute a breach of contract.

Completion and Acceptance

Upon completion of installation, the customer shall promptly inspect the work.

Unless written notice of a material defect is received within five (5) business days of completion, the installation shall be deemed accepted.

Limited Installation Warranty

Sprint Signs warrants its installation workmanship for a period of one (1) year from the date of installation unless otherwise specified in writing.

This warranty does not cover:

• Damage caused by accidents, vandalism, or misuse
• Acts of nature, including storms, flooding, hail, or wind damage
• Building movement or settling
• Improper maintenance
• Electrical failures not caused by Sprint Signs
• Customer modifications or third-party repairs

Sprint Signs' sole obligation under this warranty shall be repair or replacement of defective workmanship at its discretion.

Photographs and Portfolio Use

Unless otherwise requested in writing by the customer, Sprint Signs reserves the right to photograph completed projects and use such photographs for marketing, portfolio, social media, website, advertising, and promotional purposes.

Warranty Disclaimer

Sprint Signs warrants that products will be produced substantially in accordance with approved specifications.

Except as expressly stated herein, all products and services are provided "as is" without warranties of any kind, whether express or implied, including warranties of merchantability or fitness for a particular purpose.

Limitation of Liability

To the fullest extent permitted by law, Sprint Signs shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, business interruption, or loss of data.

Sprint Signs' maximum liability for any claim shall not exceed the amount paid by the customer for the specific product or service giving rise to the claim.

Intellectual Property and Indemnification

Customers agree to defend, indemnify, and hold harmless Sprint Signs from any claims, liabilities, damages, costs, or expenses arising from materials supplied by the customer, including claims involving copyright infringement, trademark infringement, defamation, or violation of privacy rights.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

Any legal action arising from these Terms and Conditions shall be brought exclusively in the state or federal courts located in Virginia.

Contact Information

Sprint Signs
9020-C Quioccasin Road
Richmond, VA 23229
Phone: (804) 741-7446
Email: info@sprintsigns.biz